Refund policy

This policy applies to all orders placed on Ghar Wali Dukaan (gharwalidukaan.in). By placing an order, you agree to this policy.

CANCELLATION BEFORE DISPATCH: You can cancel any order (Prepaid or COD) before it is dispatched by messaging us on WhatsApp at +91 99915 16119 or emailing support@gharwalidukaan.in with your order number. Prepaid orders cancelled before dispatch get a 100% refund.

PREPAID ORDER CANCELLED AFTER DISPATCH: An order is "Dispatched" once a courier tracking ID is generated and shared with you by SMS/email. A dispatched order cannot be stopped. If you cancel a dispatched Prepaid order or refuse it at delivery, the parcel returns to us (RTO). A flat Rs. 80 will be deducted from the refund to cover forward shipping, return shipping and payment-gateway charges.

The balance amount is refunded only after the parcel reaches our warehouse unused and unopened. If the returned parcel is opened, used or damaged, no refund will be issued.

CANCELLATION BY GHAR WALI DUKAAN: If we cancel your order for any reason (for example, the product is out of stock or delivery is not possible at your pincode), you get a 100% refund of the amount paid plus Rs. 80 as store credit (coupon) for your next order.

CASH ON DELIVERY (COD): COD orders can be cancelled free of charge before dispatch. Repeatedly refusing COD parcels may lead to COD being disabled for that phone number.

DAMAGED, DEFECTIVE OR WRONG PRODUCT: Contact us within 48 hours of delivery with your order number and an unboxing video or clear photos. After verification we will send a free replacement or give a full refund. We strongly recommend recording an unboxing video for every order.

RETURNS: Change-of-mind returns are not accepted for hygiene-related kitchen/household items or opened toys. Other unused items in original packaging may be returned within 7 days of delivery; Rs. 80 return shipping will be deducted from the refund.

REFUND TIMELINE: Approved refunds are processed within 5-7 working days to the original payment method (UPI/card/net banking/wallet). Banks may take a few extra days. COD refunds are paid to your UPI ID or bank account.

GRIEVANCE OFFICER: Admin, Ghar Wali Dukaan. Email: support@gharwalidukaan.in. Phone/WhatsApp: +91 99915 16119. Address: VPO Bhawar, Tehsil Gohana, Sonipat, Haryana 131302, India. We acknowledge complaints within 48 hours and resolve them within one month.